What clients say about working with us
Candid accounts from organisations that have engaged Veldra for predictive modelling, agent development, and document intelligence work.
Back to Home85+
Engagements delivered
4.8
Average client rating
6
Years in practice
92%
On-time delivery
Client testimonials
Syafiqah Amir
Operations Manager · Petaling Jaya
We brought Veldra in to look at our inventory forecasting. The scoping process was thorough — they asked questions I hadn't thought to ask myself. The final model has been running for four months now, and the reduction in over-ordering has been noticeable. Not overnight, but consistent.
March 2025 · Predictive Modelling Suite
Tan Pei Ling
Customer Experience Lead · Kuala Lumpur
The dialogue mapping workshop Veldra ran with our team was genuinely useful on its own — we came out of it with a much clearer picture of our customer journey. The agent we deployed has handled the most common queries well. The bilingual capability mattered a lot for our customer base.
February 2025 · Conversational Agent Development
Ariff Razlan
Finance Director · Shah Alam
Our accounts team was spending too much time keying data from supplier invoices into our ERP. Veldra's document pipeline handles the extraction now. There were a few document formats that needed extra tuning during the pilot — they sorted that promptly without making it a big issue. Overall a solid result.
January 2025 · Document Intelligence Pipeline
Noor Khairil
Head of Technology · Cyberjaya
What I appreciated was that Veldra told us early on that one of our initial ideas wasn't feasible given the data we had available. That saved us time and budget. We pivoted to a different question and got a working model. Honest scoping is rare and worth paying for.
March 2025 · Predictive Modelling Suite
Lena Hashim
HR Manager · Subang Jaya
We used Veldra's conversational agent for internal HR queries — leave policies, onboarding information, that kind of thing. Setup was reasonably smooth and the walkthrough they gave our admin team was helpful. We had questions a month after handover and they were responsive about it.
February 2025 · Conversational Agent Development
Chong Voon Keat
Procurement Lead · Klang
The document pipeline handles our purchase orders and delivery notes now. The 4-week pilot was the right format — it gave us a real sample to evaluate before committing to full rollout. Communication from the Veldra team throughout was clear and professional.
January 2025 · Document Intelligence Pipeline
Selected client journeys
Logistics firm · Selangor
Predictive Modelling Suite · 10-week engagement
Challenge
Seasonal demand spikes were causing recurring stock imbalances. Manual planning processes were slow to adapt, leading to both shortages and excess at different depots simultaneously.
Solution
Veldra built a demand forecasting model trained on two years of transaction data. The model produces weekly demand estimates by depot, integrated into their existing planning spreadsheet workflow.
Results
Within three months of deployment, the team reported a meaningful reduction in emergency stock transfers and improved advance ordering accuracy. Planning discussions became more data-anchored.
"The model isn't perfect — no forecast is — but it's given us a much better starting point for every planning cycle." — Operations Director
Healthcare administration · Kuala Lumpur
Document Intelligence Pipeline · Variable engagement + 4-week pilot
Challenge
Administrative staff were manually transcribing referral letters and patient intake forms into their management system. Volume had grown to a point where processing delays were affecting scheduling.
Solution
A document extraction pipeline was configured to process scanned letters and digital forms. Key fields — patient details, referral reason, referring practitioner — are extracted and pre-filled in the management system.
Results
Manual transcription time for standard referrals dropped substantially during the pilot. Staff now review and confirm rather than transcribe — freeing capacity for more complex administrative tasks.
"The pilot format let us validate the approach before committing fully. That was important for our team's confidence in the system." — Clinical Admin Manager
Professional services firm · Bangsar
Conversational Agent Development · 8-week engagement
Challenge
A mid-sized consultancy received a consistent volume of website enquiries asking basic service questions that were already answered in their published materials — consuming consultant time unnecessarily.
Solution
Veldra developed a web-based conversational agent that draws on service documentation and FAQs to answer initial enquiries. Complex or sensitive queries are flagged for consultant follow-up.
Results
Basic service queries are now handled without consultant involvement. The escalation logic has been well-calibrated — a small number of cases that genuinely require human judgement are still routed appropriately.
"The dialogue mapping workshop was eye-opening. We realised how much variation there was in how we'd been describing the same services to different clients." — Managing Partner
Contact Veldra
Phone
+60 3-7184 6293Email
[email protected]Address
18 Jalan Ampang Hilir, 55000 Kuala LumpurHours
Mon–Fri 9:00–18:00, Sat 10:00–14:00
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We're happy to start with a scoping conversation — no commitment, no sales pitch. Just a straightforward discussion about what you're trying to do and whether we can help.
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