Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Veldra", "we", "us", "our" — refers to Veldra, a company providing AI consultancy services, registered and operating from 18 Jalan Ampang Hilir, 55000 Kuala Lumpur, Malaysia.
• "Client", "you" — refers to any individual or organisation that engages Veldra's services or uses this website.
• "Services" — refers to the AI consultancy services offered by Veldra, including Predictive Modelling Suite, Conversational Agent Development, and Document Intelligence Pipeline.
• "Agreement" — refers to the scope document or engagement letter signed by both parties for a specific service engagement.
• "Website" — refers to the website at my-inveldrae.site.

2. Acceptance of Terms

By using this website or engaging Veldra's services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms.

3. Service Description

Veldra provides AI consultancy services as described on our website and in the relevant engagement Agreement. Service availability may be subject to capacity and geographic constraints. Full service details are set out in the individual engagement Agreement.

4. Engagement Process

All service engagements begin with a scoping conversation, followed by a written scope document specifying deliverables, timelines, and pricing. No work commences until both parties have agreed to the scope document in writing. Verbal commitments do not constitute a binding agreement.

5. User Responsibilities

As a client or website user, you agree to:

• Provide accurate and complete information during enquiries and engagements
• Use the website and services only for lawful purposes
• Not attempt to gain unauthorised access to any part of the website or its underlying systems
• Not misrepresent your identity or affiliation
• Cooperate reasonably in providing data, access, and feedback required for service delivery

6. Intellectual Property

Veldra's IP

All website content, including text, visual design, and documentation produced by Veldra in its own name, is the intellectual property of Veldra. You may not reproduce or distribute this content without written permission.

Engagement Deliverables

Upon full payment, intellectual property rights in deliverables produced specifically for the client (models, pipelines, documentation) transfer to the client as specified in the engagement Agreement. Veldra retains rights to underlying methodologies, tools, and approaches used in delivery.

7. Payment Terms

Fees are specified in the engagement Agreement and denominated in Malaysian Ringgit (RM). Payment schedules are set out in the Agreement. Late payments may attract interest at 1.5% per month. Where a client cancels after work has commenced, a portion of fees reflecting completed work may be retained by Veldra, as specified in the Agreement.

8. Refund Policy

Refunds are not available for services already delivered. For engagements terminated prior to delivery, refund terms are governed by the individual engagement Agreement. Where Veldra fails to deliver as specified, remediation options will be discussed in good faith before any refund is considered.

9. Disclaimers

Veldra's services are delivered with professional care, but we do not make any specific representations regarding business outcomes. AI models and systems involve inherent uncertainty — predictions and outputs are based on patterns in available data and are not statements of certainty. You should apply your own judgement when acting on outputs from systems we deliver.

The website is provided on an "as is" basis. We do not warrant that the website will be available continuously or free of technical errors.

10. Limitation of Liability

To the extent permitted by Malaysian law, Veldra's liability to you in connection with any engagement shall not exceed the fees paid by you for that specific engagement. We shall not be liable for indirect, consequential, or incidental loss, including loss of profit or business opportunity, arising from our services or website.

11. Confidentiality

Veldra treats all client data and project information as confidential. A mutual confidentiality agreement is signed at the start of each engagement. We do not disclose client information to third parties except as required by law or with your prior consent.

12. Termination

Either party may terminate an engagement for material breach if the breach remains unresolved 14 days after written notice. Upon termination, each party's obligations under confidentiality and IP provisions survive. Veldra may also terminate website access for users who violate these terms.

13. Dispute Resolution

We encourage direct and informal resolution of any disputes. If a matter cannot be resolved informally within 30 days, disputes shall be referred to mediation under the Malaysian Mediation Centre before any litigation is pursued. These terms are governed by the laws of Malaysia, and both parties submit to the jurisdiction of Malaysian courts.

14. General Provisions

• Entire agreement: These terms, together with the engagement Agreement, constitute the full agreement between the parties.
• Severability: If any provision is found unenforceable, remaining provisions continue in effect.
• No waiver: Failure to enforce any provision does not waive the right to enforce it later.
• Assignment: You may not assign your rights under these terms without Veldra's prior written consent.

15. Changes to These Terms

We may update these terms from time to time. Changes will be reflected on this page with a revised effective date. Continued use of the website or services after changes are posted constitutes acceptance of the updated terms.

16. Contact

For legal enquiries: [email protected]
Veldra, 18 Jalan Ampang Hilir, 55000 Kuala Lumpur, Malaysia