Privacy Policy

Introduction

Veldra ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our website and services. This Privacy Policy explains what information we collect, how we use it, and the rights you have in connection with your data. It applies to all users of our website at my-inveldrae.site and to clients who engage our services.

If you have questions about this policy, please contact us at [email protected].

Data Controller

The data controller for personal information collected through this website is Veldra, 18 Jalan Ampang Hilir, 55000 Kuala Lumpur, Malaysia.

Data We Collect

Information you provide

• Name and contact details submitted through our enquiry form
• Email address, phone number, and any message content you submit
• Business or organisational information provided during an engagement

Information collected automatically

• Browser type, operating system, and device information
• Pages visited, time on site, and referral source
• IP address (anonymised where possible)
• Cookie data where consent has been given (see our Cookie Policy)

How We Use Your Data

• To respond to your enquiry or consultation request
• To manage and deliver engagement services you have contracted
• To send updates relevant to an active engagement
• To improve the content and usability of our website
• To comply with applicable legal obligations

We do not use your personal data for unsolicited marketing without your explicit consent.

Legal Basis for Processing

We process personal data under the following bases, consistent with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent — where you have submitted a form or agreed to cookie usage
• Contract — where processing is necessary to deliver an engagement you have engaged us for
• Legitimate interest — for website analytics and communications related to enquiries you have initiated
• Legal obligation — where we are required by law to retain or process certain information

Data Retention

Enquiry form data is retained for up to 24 months, unless an engagement follows, in which case client records are retained for up to 7 years for legal and accounting purposes. You may request deletion at any time (see Your Rights below).

Data Sharing

We do not sell or share personal data with third parties for their own marketing purposes. We may share data with:

• Service providers that support our operations (e.g. email hosting, analytics tools), under data processing agreements
• Legal or regulatory authorities where required by applicable law

Data Security

We implement technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include access controls, encrypted communications, and regular review of our security practices. In the event of a data breach that affects your rights, we will notify affected individuals and relevant authorities as required by law.

Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. For full details, see our Cookie Policy. You can manage cookie preferences through that page at any time.

Your Rights

Under Malaysia's PDPA and applicable data protection principles, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent at any time without affecting the lawfulness of prior processing
• Object to processing based on legitimate interest
• Lodge a complaint with Malaysia's Personal Data Protection Commissioner

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Children's Privacy

Our services are intended for businesses and professionals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently done so, please contact us promptly.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated on this page with a revised "Last Updated" date. Continued use of the website after changes are published constitutes acceptance of the updated policy.

Contact

For privacy-related enquiries, please contact: [email protected]
Veldra, 18 Jalan Ampang Hilir, 55000 Kuala Lumpur, Malaysia